Privacy policy
SEVUÉ
This Privacy Policy explains how SEVUÉ (“we”, “us”, “our”) collects, uses, shares, and retains personal information in connection with our website, online store, and related services (the “Services”). By using the Services, you agree to this Policy.
## 1. Who we are & how to contact us
**Controller:** SEVUÉ
**Contact for privacy requests:** sevueofficial@gmail.com
If we appoint a Data Protection Officer (DPO), we will publish their contact details here.
## 2. Personal data we collect
- **Identity & contact data**: name, email, phone number, shipping/billing address.
- **Order & payment data**: items purchased, amounts, currency, invoices/receipts, transaction identifiers (we do not store full card numbers; payments are processed by our payment providers).
- **Device & usage data**: IP address, cookie identifiers, browser/device type, pages visited, interactions, performance metrics.
- **Support & communications**: messages you send us, support tickets, feedback and reviews.
- **Marketing preferences**: subscription status, campaign interactions.
- **User-generated content**: ratings, reviews, Q&A, and any media you submit.
## 3. How we collect data
- **Directly from you** when you place an order, create an account, contact us, or subscribe to our marketing.
- **Automatically** via cookies and similar technologies when you use the Services.
- **From third parties** such as payment processors, shipping partners, analytics and advertising providers, where permitted by law.
## 4. Why we use your data (purposes & typical legal bases)
We use personal data to:
- **Provide and operate the Services** (process orders, deliver products, provide support). *(Contract/Legitimate interests)*
- **Process payments, prevent fraud, and secure our Services.** *(Contract/Legitimate interests/Legal obligation)*
- **Improve and personalize the Services** (analytics, troubleshooting, testing). *(Legitimate interests/Consent where required)*
- **Send service messages** (order confirmations, shipping updates, policy changes). *(Contract/Legal obligation)*
- **Send marketing communications** if you opt in or where permitted. You can opt out at any time. *(Consent/Legitimate interests)*
- **Comply with law** (tax, accounting, regulatory requirements) and **protect our rights**. *(Legal obligation/Legitimate interests)*
## 5. Sharing your data
We share personal data, as necessary, with:
- **Shopify** (store platform) acting generally as our **processor** for store operations.
- **Payment processors** (e.g., card networks, digital wallets) to handle transactions securely.
- **Logistics & couriers** to fulfill and deliver orders.
- **Cloud, IT, analytics, and marketing vendors** who help us operate and improve the Services.
- **Professional advisers and authorities** where required (e.g., compliance, legal claims, fraud prevention).
- **Business transferees** in connection with a merger, acquisition, or sale of assets.
We require appropriate confidentiality and security commitments from our service providers.
## 6. International transfers
Your personal data may be processed in countries other than your own (including the EEA and the United States) via our service providers. Where required, we use appropriate safeguards (such as contractual protections and technical/organizational measures).
## 7. Data retention
We retain personal data only as long as needed for the purposes described above, to comply with law, and to manage or defend legal claims. Accounting/transaction records are typically kept for up to **7 years** under applicable record-keeping rules.
## 8. Cookies & similar technologies
We use cookies and similar technologies for essential site functions, performance/analytics, and advertising. You can manage your choices via our **Cookie Preferences** page and through your browser settings. Disabling certain cookies may impact site functionality. See our Cookie section below for details.
## 9. Your rights
Depending on your location, you may have rights to **access**, **correct**, **delete**, **restrict**, **object** (including to direct marketing), and **port** your data, and to **withdraw consent** where applicable. To exercise your rights, contact **sevueofficial@gmail.com**. You can also lodge a complaint with your local data protection authority (in Israel, the Privacy Protection Authority).
## 10. Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal data. However, no security measures are perfect or impenetrable.
## 11. Children
The Services are intended for adults. We do not knowingly collect personal data from children where prohibited by law. If we learn that we have collected data from a child without appropriate consent, we will take steps to delete it.
## 12. Marketing communications
Where permitted, we may send you marketing messages. You can unsubscribe at any time via the link in the message or by contacting us.
## 13. Changes to this Policy
We may update this Policy from time to time. When we do, we will revise the “Last updated” date and, where appropriate, provide additional notice.
## 14. Contact
Questions or requests? Email us at **sevueofficial@gmail.com**.